What our customers say

Kristy Frazer was our rental manager for four and a half months in 2020 for a house in Palm Beach. We were escaping the potential long winter lockdown for Covid in Melbourne. It was a rather stressful time. Kristy was so understanding in accommodating our commencement date in line with when we were allowed to travel. When we had a significant problem with the house Kristy arranged for it to be addressed and negotiated an adjustment to the rent in consideration to a fair balance for both the owners and us. In fact all our requests for support were responded to promptly. Our experience was positive and when we purchased a house in Clareville we were confident that LJHooker would manage the rental professionally and with respect towards our valued tenants. I am delighted in all with the care Kristy provided.

Victoria (Tenant – Palm Beach)

We have rented our property through L.J. Hooker Palm Beach for almost 20 years on a long-term or holiday rental basis and have come to know many of the staff members over the years. Kristy Frazer took over the responsibility for managing our property in July 2019 when the rental changed to a long-term contract which lasted 20 months following extensions that suited the renter during COVID, and ourselves earlier this year. During the rental period we found Kristy professional, friendly and diligent in all our discussions with her and even when she was isolated at home during the Northern Beaches COVID outbreak. Any problems that were raised by the tenant were dealt with quickly and efficiently, and we were always consulted to confirm that the right solution was found that suited both the owner and the tenant. We have currently reclaimed the house for personal use however we look forward to working with Kristy again later in the year when we will again be looking to rent out our property as the summer season approaches.

Helen and Malcolm (Interstate Landlords – Clareville)

Kristy is hands down the best property manager I’ve ever dealt with. She sets and example for her industry colleagues by showing it is possible to treat tenants with respect and concern for their wellbeing, while still looking after the needs and demands of the property owner. Since moving into our new home just a few weeks ago, Kristy has been attentive and supportive during the entire leasing / paperwork process and the move. I’m really happy to have her support as my property manager.

Warren (tenant)

Kristy Frazer offers professional personalized property management services. As a new property owner who lives overseas, it is paramount that we have a property manager that we can trust. Kristy's communication and attention to detail make the process of renting out our property so much easier. She is proactive in her approach and is solutions-driven when problems arise. I wouldn't hesitate to recommend her services.

Sam (Overseas Landlord – Palm Beach)

Kristy Frazer commenced work as manager of our property with LJ Hooker at Palm Beach in January 2000. She undertook all the processes of finding a new tenant & managed the property until the tenancy agreement expired in November 2020. She was by far & away the best & most efficient manager of our property since we commenced renting in the 1980s. For example she responded to the not infrequent problems immediately. She was a very easy & charming person to work with.

John & Cynthia (Landlords - Palm Beach)

“Dealing with Kristy has always been an absolute pleasure. She has attended to all matters with efficiency, enthusiasm and great judgement. I can't speak highly enough of her. Thanks again Kristy for all the help and great service you have given us”

Dale (Landlord)

You have stayed in my mind as one of the friendliest yet efficient property managers we have come across. It is often an anxious time moving family to a new suburb/house/school but you made the process seamless. We appreciated your lack of judgement and your willingness to negotiate our needs. With your calm and professional manner I knew we were in good hands and even when Covid hit and we had to move out unexpectedly because our work/income stream changed you were sympathetic & efficient. It is rare to find a professional managing agent who meets tenants like this. I hope we get the opportunity to lease from you again.

Ellen (Tenant)

We were grateful to have had Kristy look after our property in Newport. Kristy was always happy to help and resolve issues without any fuss for both the tenants and us. I would not hesitate to recommend her as a property manager. We wish her all the best with future endeavors.

Cathy (Landlord)

I have to commend Kristy on her efficiency and personal manner. We have rented through her for 2 years and she was always responsive and personable whenever we had any questions or issues. I would recommend her services.

Alicia (Tenant)

Kristy is a fantastic property manager. I will happily recommend her to any landlord who is hesitant to entrust their home with a rental agency. She guided us through the process from preparing our house to securing a tenant and eventually to finalizing the end of our rental agreement when we sold the property. She and the whole LJ Hooker team over there do a top notch job!

Karen and Andy (Landlords)

Thanks so much for your help with the house. We are super happy with your help and also that we sold in an amazing market.

David and Rob (Landlords)

I have been really impressed with L J Hooker Palm Beach and especially the professionalism of Kristy Frazer as their Long Term Property manager. I would easily recommend you to family & friends in the area.

Daniel Kenny (Tenant)

I really appreciate all your assistance and your teams' assistance: You really do give me peace of mind with my rental property and clear gentle guidance for my part in each step.

Cheryl (Landlord)